An Update For Our Customers

Hollie Shirley / Hair & Skincare Editor

Please read our update regarding our operations

As we continue the lockdown due to Coronavirus, we wanted to give you all an update regarding our operations.

We’re currently experiencing delays with orders due to increased demand, social distancing rules, and safety measures applied for our staff. We currently have reduced capacity and are doing all we can to get your orders delivered as soon as we can.

Due to government restrictions and controls in place to reduce the spread of COVID-19, we are also experiencing delays with deliveries with our delivery partner Royal Mail.

Delays of up to 2 weeks for international deliveries and 1 week for UK deliveries should be expected.

If you have not received your order after these times please get in contact. We are working hard to ensure your orders get to you as quickly as possible.

We are very sorry we are slower than usual delivering to you and want to thank all customers for your continued patience and messages of support during this time.


Lots of love,



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Hollie Shirley
Hair & Skincare Editor

Hollie Shirley is SILKUP’s hair and skincare editor. She’s obsessed with all things hair care and results-driven skincare, that is kind to the environment and your wallet. She has a weakness for limited edition eyeshadows and is always testing out the newest and greatest deep conditioners. Hollie has a passion for hair and is studying Trichology, working towards becoming a Member of the Association of Registered Trichologists.