Shipping and Returns
To ensure your order arrives for Christmas please note the following dates:
Standard Free Delivery (UK) – Christmas – 19th December
Express Delivery (UK) – 23rd December
Standard Free Delivery (Rest of the World) – 9th December
Express Delivery (Rest of the World) – 12th December
You can cancel an order up to and including the 14th day after the delivery. You will need to contact us and let us know that you wish to cancel your order. You can contact us here to do this. Please send back your items no later than 14 days after telling us you wish to cancel. Please take care of the items and make sure that the item is returned in brand new, perfect, labelled condition. If you return all the items in a re-saleable order, we’ll refund the cost of the returned items plus the delivery charge paid.
|Standard Delivery (UK) 5-7 working days |
Express Delivery (UK) 2-5 working days
Standard International – 7-15 working days depending on location
Express International – 5-8 working days depending on location
|Yes – we currently ship worldwide. Please note delivery times will vary depending on your location.|
|If you have not received your order within 21 working days please contact us so we can help trace this for you.|
| If you are not happy with your purchase, please return it in its original packaging with labels intact within 30 days for a refund. Refunds will be made using the same method of payment that you paid for your goods with. Any returns received after this time will be an account credit.|
Goods that are being exchanged or are unwanted must be returned in a re-saleable condition and any labels must be intact. Extra care must be taken when trying on your Luna, please ensure that you are not wearing any makeup, hair product or fragrance that may leave a scent or mark. SILKUP reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged by the consumer in any way. This does not affect your statutory rights.
|If you received the wrong item to what you have ordered, please let us know straight away using the contact form here, and we will exchange this for you. Please return the item to us in its original packaging via recorded mail and on receipt of this, we will send you a replacement.|
If your Luna arrives in anything less than perfect working order, please contact us straight away so we can arrange for a refund or an exchange. Goods must be returned to us along with proof of purchase within 30 days.
Please ensure that you provide transaction details with all returns as we can not trace returns without this information. For peace of mind, we would recommend that you send your item back safely via recorded post or obtain proof of posting, and keep this in a safe place for your records.